Terms of Service

1. General Provisions

1. These Terms of Service govern the use of the website available at hedgelab.eu (the “Service”), operated by Adrian — HedgeLab / NairdaWeb (the “Provider”).
2. Contact: support@hedgelab.eu
3. Using the Service constitutes acceptance of these Terms.
4. These Terms are made available free of charge in a format that allows downloading, saving and printing.

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2. Types and Scope of Services

The Service provides the following electronic services:

• Client panel — project management, tickets and documents.
• Chat — real-time communication between the client and the HedgeLab team.
• Information website — presentation of the offer, portfolio, documentation and blog.
• Contact form — ability to send an enquiry without creating an account.

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3. Technical Requirements

To use the Service you need:

• A device with Internet access.
• A web browser supporting JavaScript and cookies (Chrome, Firefox, Safari, Edge — current versions).
• An active email address (for registration and communication).

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4. Registration and User Account

1. Access to the client panel requires an account. Registration is by invitation only (registration token).
2. Users must provide accurate information.
3. Users are responsible for keeping their login credentials (username, password) confidential.
4. Sharing an account with third parties is prohibited.
5. The Provider reserves the right to suspend or delete an account in the event of a breach of these Terms.

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5. User Rights and Obligations

Users agree to:

• use the Service in accordance with applicable law and these Terms,
• refrain from actions that could disrupt the Service or compromise the security of other users,
• not upload unlawful content (including offensive content, content infringing copyright, or malware),
• promptly notify the Provider of any security breaches.

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6. Provider Rights and Obligations

The Provider commits to:

• exercising due care to ensure the continuity and quality of services,
• protecting user data in accordance with the Privacy Policy,
• providing advance notice of planned maintenance downtime where possible.

The Provider reserves the right to:

• temporarily suspend the Service for maintenance purposes,
• change the scope of services with reasonable notice.

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7. Complaints

1. Complaints about the Service should be submitted to: support@hedgelab.eu
2. A complaint should include: a description of the problem, the date and circumstances of its occurrence.
3. The Provider will process complaints within 14 business days of receipt.
4. The response will be sent to the email address provided by the User.

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8. Intellectual Property

1. All content in the Service (texts, graphics, code, logos) is the property of the Provider or used with the rights holder’s permission and is protected by copyright law.
2. Copying, distributing or modifying Service content without the Provider’s consent is prohibited.
3. The User grants the Provider a non-exclusive, royalty-free licence to store and process User-submitted content solely for the purpose of providing the services.

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9. Liability

1. The Provider is not liable for service interruptions caused by force majeure or external infrastructure failures.
2. The Provider is not liable for content submitted by Users.
3. The Provider’s total liability is limited to the value of services provided to the User in the preceding 3 months.

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10. Termination

1. Users may cancel their account at any time by contacting the Provider.
2. The Provider may terminate the agreement with a User who breaches these Terms, with 14 days’ notice (unless the breach is serious — in which case with immediate effect).
3. After termination, the account will be deleted and data processed only in accordance with the Privacy Policy.

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11. Changes to the Terms

1. The Provider reserves the right to amend these Terms.
2. Users will be notified of changes at least 14 days in advance (by email or in-service notification).
3. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.

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12. Final Provisions

1. Matters not covered by these Terms are governed by Polish law, in particular the Civil Code and the Act on Providing Services by Electronic Means of 18 July 2002.
2. Any disputes will be resolved by the court having jurisdiction over the Provider’s registered address, unless consumer protection legislation provides otherwise.
3. These Terms come into force on 6 March 2026.